FAQ

Location:

Which states do we serve?

Yankee sells and services commercial laundry equipment across all six New England states, including Upstate New York. In the vended-laundry market, we sell Speed Queen in roughly the same area—all six New England States and Huebsch in upstate New York.

General information:

What is Yankee?

Yankee is a full-service distributor of commercial-grade laundry equipment. We currently serve all New England states, as well as upstate New York.

What is Yankees Mission?

At Yankee, we form long-term relationships with customers to help them manage profitable and environmentally-friendly laundries.

Machinery Sales and Installation:

What equipment lines does Yankee sell?

Our main equipment lines include Speed Queen, Huebsch, Milnor, Chicago Dryer Company, and American Dryer Company. We also distribute for American Changer, Standard Changer, National Combustion, Hamilton Engineering, Fulton, Cleaver Brooks, Energenics, and more. Please note that Yankee distributes Speed Queen equipment throughout all of the New England States and Huebsch equipment in upstate New York.

Who should I contact if I am interested in equipment?

Our expert sales team covers specific territories. Call our main number (800-239-9265) any time during office hours and we’ll direct you to the sales person who will be able to assist you.

Does Yankee connect my machine to utilities upon delivery and installation?

As utility hook up often requires a special state-specific license, it’s better to hire this service locally.

Can Yankee provide me with a licensed plumber and electrician to finish my installation?

Yes. While generally we find that most customers will contract out these services themselves, we’re happy to assist customers in finding dependable, qualified plumbers and electricians to connect utilities to the machinery we sell.

Machine Service:

Does Yankee service the machinery they sell?

Yes. We employ expert, factory-trained technicians to service all lines of equipment that we sell.

Does Yankee service any brands beyond what they sell?

Yes. While it’s true that our service technicians are trained on our brands, we boast a large pool of exceptional talent—allowing our technicians to service and repair many additional brands of laundry equipment. Yankee can be your one stop service call for just about any piece of laundry equipment you have. Please email or call us to see how we can help. Contact us here.

How long will it take to get a technician to my location for a repair?

Our number-one goal is to service our customers as fast and as accurately as possible. When you call for service, you’ll receive a “date of arrival” during the initial call or within 8 business hours.

Parts Department:

What brand and equipment line parts does Yankee sell?

Yankee sells parts for every manufacturer that we distribute equipment for. We also sell parts for additional equipment lines as well. Please click here to view our entire product line list.

Machine and Parts Warranty:

How long do my machines’ warranties last?

Each manufacturer has different warranty terms that can change periodically. Please contact us directly and ask about a specific machine to receive the most accurate answer.

What is covered under warranty?

Manufacturer warranties are specific to manufacturer defect. Most manufacturers offer a complete parts warranty during the warranty period. A limited number will have some exclusions. Our parts department will be glad to inform you of the warranty offered by a particular manufacturer. Intentional or unintentional misuse of a product is not covered under any warranty.

Do I need to send my warranty parts back to Yankee?

Please return all defective parts to Yankee along with the model and serial number of the machine they came from, along with a specific description of the failure.

If I have further questions about warranty who do I contact?

Please contact Bernie Metcalf in our Parts Department for any warranty questions. He can be reached at 800-554-9265 or by email at bmetcalf@YankeeEquipment.com